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Extraordinary Lives Start With a Great Catholic Education

Office Administration and Customer Service Co-op


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 Catalog-Item Reuse ‭[1]‬

office-administration-and-customer-service-co-op

​​​​​​Do you want to return to work? 

Have you been home or out of the workplace and need to sharpen your skills with some current office of customer service experience?
 

The Office Administration and Customer Service Co-op Program will provide you the opportunity to: 

  • Develop job search skills, write a resume, practice interviewing skills and the ability to research a variety of companies for a planned learning experiential (co-op placement).
  • Acquire the essential skills required for success in all types of businesses and industries.  Focus on decision making, self-management and teamwork, conflict and negotiation, legislation governing workplace issues, organizational culture and diversity
  • Learn effective business communication skills, social ethics and responsibility practiced in Canada
  • Obtain valuable job training and experiences at an entry level unpaid co-op placement
  • Develop skills necessary to network effectively and gain potential professional Canadian references.
  • Earn four optional Ontario Secondary School Credits 

Classroom Learning (7 weeks) - During classroom learning, learners will earn two credits simultaneously:  GWL3O – Designing Your Future and Information and Communication Technology: The Digital Environment (BTA3O)


Course #1

Designing Your Future (GWL3O) covers job search related topics such as employability skills, labour market information, resume writing, networking, cover letters, references, occupational and company research, information interviews, portfolios, job interviews, work ethics, communication and assertiveness in the workplace, and Canadian culture as it relates to the work environment.

Course #2

Information and Communication Technology: The Digital Environment (BTA3O), offers students the opportunity to develop information technology skills and knowledge required in a business.  Learners will explore information technology environment, use industry standard software, conduct electronic research, investigate electronic business, and explore occupations and post-secondary programs that require information technology skills.

Increasing reliance on computers, telecommunication networks, and information technologies in society and the workplace makes it essential for learners to become computer literate and to develop "information literacy" skills. Information literacy is the ability to access, select, gather, critically evaluate, create, and communicate information, and to use the information obtained to solve problems and make decisions. In preparation for further education, employment, citizenship, and lifelong learning, learners must be capable of deriving meaning from information by using a wide variety of information literacy skills. The skills developed in this course will prepare learners for success in the workplace and/or postsecondary studies.


This course covers advanced features of Word, Excel, PowerPoint, Internet Explorer as well as an introduction to Access, Windows, electronic research, advanced internet topics, careers and ethics in information technology.

It is very strongly recommended for students with limited computer skills and knowledge to take the introductory course first which is BTT2O – Information and Communication Technology in Business before taking BTA3O – Information and Communication Technology: The Digital Environment. Eligibility to enroll in this course will be determined at the time of registration.

Classes start at 9:00 a.m. and end at 3:30 p.m. from Monday to Friday and students must be able to commit to these hours for the duration, with no exceptions. To ensure success in the program, learners need to be committed to their goals.

 

Co-operative Education Placement (7 weeks, unpaid) 

The adult learners who have successfully completed the in-class portion of the program (i.e. obtain a passing mark in both the courses) will be eligible for a planned learning experience (co-op placement) related to their chosen profession.

The co-operative education program includes:  the classroom component and community component.

The classroom component ensures that students are:

  • Prepared for their community experience, demonstrating the skills and knowledge required before the start of their community component;
  • Focused on integrating their learning throughout the course.

The community component ensures that students are:

  • Place in a planned learning experience within the community to inquire and reflect on their experiences to order to gain a greater knowledge of themselves and their opportunities
  • Able to develop, practice and refine the skills, knowledge and expectations that reflect current workplace practices and standards.

​The co-op community component (placement) is not paid. The adult learner will research co-op placements in partnership with teachers.  To secure a placement the adult learner must be interviewed.


Courses are offered at the following two adult learning centres: 

  • Brian J. Fleming Catholic Adult Learning Centre
    870 Queen Street West, Mississauga

  • St. Gabriel Adult Learning Centre
    3750 Brandon Gate Drive, Mississauga

    Map of Locations

Term 6 - June 12, 2019 - August 2, 2019​

Term 1 – September 4, 2019 – October 25, 2019
Term 2 – October 28, 2019 – December 17, 2019
Term 3 – December 18, 2019 – February 21, 2020
Term 4 – February 24, 2020 – April 16, 2020
Term 5 – April 17, 2020 – June 9, 2020
Term 6 - June 10, 2020 – July 31, 2020​​

Registration for Co-operative Education Programs is in-person only.  Please bring a copy of your resume, original status in Canada documents, and your IELTS or CLB score for English proficiency.  For more information, please call the school you are interested in attending: Brian J. Fleming 905-891-3034 or St. Gabriel 905-362-0701.​



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